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Customer Service Apprenticeship

  • Company: British Airways
  • Location: London Heathrow
  • Closing Date: 24-02-2022


Looking to join our apprenticeship scheme? You won’t be disappointed. Recently being ranked #18 in the Rate My Apprenticeship Top 100 Apprentice Employers, we can’t wait to welcome you into the British Airways family.

What to Expect

Working on varied shifts in Customer Service at Heathrow, you’ll take on duties across the team – from Check in and Connections to Arrivals and Premium areas. Your helpful, welcoming personality will equip you to meet, greet, deal with queries and be a true ambassador for our brand. The work will give you a great insight into the whole customer journey. We can promise that most days will be anything but ‘every day’, especially with so many different customers to meet and colleagues to support in our every-changing industry.

Throughout the programme, you’ll study towards a Level 2 Aviation Customer Service Operative.

Entry Requirements 

We are looking for a strong communicator with a customer focus, a self-starter and the ability to prioritise, organise and take action ‘in the moment’. English and Maths GCSE at grade 9 -4 (A*- C) is desirable but not essential.

Because this role is customer-facing, you’ll wear the British Airways uniform. Our uniform guidelines must be adhered to which includes no visible tattoos or body piercings.

Salary: £13,500

Location: London Heathrow

Apply now or contact student support if you need assistance with your application, we’re here to help!