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Field Support Technician

  • Company: BT
  • Location: Multiple locations
  • Closing Date: 30-06-2022


Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure. 

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs 

You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer! 

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond.  Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today! 

About the apprenticeship you’ll study for 

As an Apprentice Field Support Technician you’ll study for a Level 3 apprenticeship called Information Communications Technician.  

Please note if your apprenticeship is in Scotland you may study towards a slightly different qualification with different skills. 

  • Your apprenticeship scheme will last for 18 months. 
  • You’ll spend a minimum of 20% of your time learning and studying. You’ll need to complete one “study work” day a week.  

Entry Requirements 

You’ll need to achieve five GCSE’s at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted.  

Please also note that this a field role and will require you to travel in your van. As a result, you’ll need to hold a full driving licence with no more than six points. You’re more than welcome to apply even if you do not hold a licence right now, but you’ll need to make sure you have passed your test no later than one month before your start date. If you don’t hold a full licence one months before you are due to start, we may have to withdraw any offer made to you.  


London, East Kilbride & Dumbarton, Newcastle & Middlesborough, Belfast & Londonderry, Manchester & Warrington, Preston & Lancaster, Perth & Galashiels, Inverness & Aberdeen, Bishop Stortford, Bury St Edmonds, Colchester, Derby, Leeds, Nottingham, Oxford, Sheffield, Solihull, Tamworth, Walsall, Barnstaple, Brighton, Bristol, Cardiff, Chepstow, Chester, Hemel Hempstead, Reading, Salisbury, Southampton, Swindon, Yeovil

Apply now or contact student support if you need assistance with your application, we’re here to help!