IT Cloud Support Specialist Apprentice

  • Company: QA
  • Location: Kent
  • Closing Date: 02-09-2022


Network Computing was established in 1993, so for well over 25 years we have been delivering professional Information Technology and Telecom services to our clients primarily in London and Kent. First steps will be learning how to monitor the services we deliver to our customers and detect when there’s an issue that needs our attention – whether it be an application or the IT infrastructure.

This is the ideal opportunity to get into the IT industry with no prior experience. We’ll support you through the entire process and provide an extensive induction programme to help you adjust to the work/study balance.

Duties involve:

– Monitoring the health of IT environments (applications, servers, networks, etc.) and recognising when there are issues occurring
– Using some of the best IT tools whilst investigating and diagnosing issues or incidents
– Getting hands on with the IT infrastructure, applying the right fix after you’ve investigated an issue
– Collaborating with members of other teams when more complex issues occur
– Taking support calls / speaking to customers over the phone
– Logging issues / making a record of the issue in our management system
– Learning how to prioritise and escalate when complex and high priority issues occur
– Assist the wider team with any projects, changes, and improvement initiatives

Entry requirements:

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Apply now or contact student support if you need assistance with your application, we’re here to help!