IT Engineer Apprentice

  • Company: QA
  • Location: Buckinghamshire
  • Closing Date: 24-08-2022


Crayon helps clients select the best solutions for their business needs and budget to thrive and innovate with software, cloud, data, and AI. We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 6 Apprenticeship.

Key Responsibilities:

– Providing technical support, responding to incident and service requests from customers and partners by telephone, email and monitoring system alerts
– Take ownership of technical issues and see incidents through to successful resolution
– Communicate with customers as required – keeping them informed of incident progress, notifying them of impending changes or agreed outages
– Ensuring all tickets are resolved to a high level of client satisfaction
– Perform escalation of customer issues in a timely and appropriate fashion

Entry requirements:
A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:

– 2 A levels in one or more similar subject
– Level 3 apprenticeship in a similar subject;
– International Baccalaureate at Level 3 in a similar subject;
– BTEC Extended Diploma in a similar subject;
– A Work experience route (2-3 years) in a similar subject-related role

Salary: £18,000 + benefits

Apply now or contact student support if you need assistance with your application, we’re here to help!