Description

The School & Tutor Experience Coordinator will be accountable for supporting and engaging with internal colleagues, our school customers, and tutors to provide a high-quality business administration service.

This person will develop a thorough understanding of the Programme key success criteria and the operational factors and systems that could impact delivery.

Key accountabilities:

Supporting the Schools & Tutor Experience Team with administration activities relating to:

Order Onboarding Activities:

• Conversion of assigned orders to confirmed blocks in line with published processes
• Assisting schools with ensuring they post their blocks in a timely manner, in line with tutor availability via emails, Team meets and phone
• Monitoring and updating information relating to your assigned orders
• Working with School sales colleagues to overcome any barriers to conversion

Post order Customer Service Activities:

• Investigating and responding to queries from schools via phone calls, CRMs, emails, team meets
• Working directly with individual schools, senior leaders, teachers, Lead Tutors, and Tutors to resolve escalated problems.

Tutor Management Activities:

• Tutor Recruitment
• Onboarding New tutors
• Live and Dormant Tutor administration management
• Tutor Training
• Offboarding Tutors

You will:

• Hold a Level 2 Business Administration qualification or other relevant qualification or experience.
• Hold or be willing to work towards Level 2 in English & Maths (Grade C or equivalent)
• Be willing to work towards successful completion of Business Administrator Level 3 Apprenticeship

Role location

This is a remote working position with a reporting line to our London and/or Oxford office. Travel may be required to Pearson offices on occasion.